https://jobs.co.uk/job/customer-experience-manager-gi-group--10e442bc-d2e1-46d4-ba63-379973dd144a RSS feed for Customer Experience Manager at Gi Group. en-gb Fri, 26 Jun 2026 18:56:58 GMT https://jobs.co.uk/job/customer-experience-manager-gi-group--10e442bc-d2e1-46d4-ba63-379973dd144a https://jobs.co.uk/job/customer-experience-manager-gi-group--10e442bc-d2e1-46d4-ba63-379973dd144a Thu, 25 Jun 2026 23:00:00 GMT Location: Birmingham | Salary: £40510/annum civil service pension, flexi time, hybrid | Type: Permanent | Customer Experience Manager Salary: -40,510 + Excellent Civil Service Benefits Location: Birmingham or Cardiff (Hybrid Working -2 days in the office) Permanent | Full Time | 37 hours per week Gi Group is delighted to be partnering with CCW (Consumer Council for Water) to support them in their recruitment of a Customer Experience Manager. This is a unique opportunity to join the independent voice for water consumers in England and Wales. As a Customer Experience Manager, you will have the chance to work closely with water companies, regulators and senior stakeholders, playing a key role in assessing customer service performance, influencing improvements and helping to shape the future customer experience agenda across the sector. The role offers significant ownership and influence across a range of high-profile customer experience initiatives, with a focus on stakeholder engagement and sector-wide impact rather than direct people management. THE ROLE As Customer Experience Manager, you will: - Spearhead and coordinate CCW''s suite of customer experience assessments of water companies. - Build strong relationships with internal and external stakeholders, acting as a... Permanent