https://jobs.co.uk/job/customer-experience-manager-elevation-recruitment-group--7faf1eb1-1c52-4feb-8085-6d069d918408 RSS feed for Customer Experience Manager at Elevation Recruitment Group. en-gb Wed, 29 Jul 2026 16:03:52 GMT https://jobs.co.uk/job/customer-experience-manager-elevation-recruitment-group--7faf1eb1-1c52-4feb-8085-6d069d918408 https://jobs.co.uk/job/customer-experience-manager-elevation-recruitment-group--7faf1eb1-1c52-4feb-8085-6d069d918408 Wed, 29 Jul 2026 11:52:04 GMT Location: Shipley | Salary: 35000.00-35000.00 Annual | Type: Permanent | Customer Experience ManagerLocation: ShipleySalary: £35,000 - £40,000Working Hours: Monday to Friday, 8:45am - 5:15pm (Office Based)Holiday: 26 days plus bank holidaysElevation Recruitment is recruiting for a Customer Experience Manager to join a growing business in Shipley. This is an exciting opportunity to lead a small customer service team while driving process improvements and helping shape the future of the department.Key responsibilities:Lead and support a team of four.Review, improve and implement customer service processes.Create, monitor and report on KPIs.Ensure processes are followed and identify opportunities for improvement.Support the transition to a more customer-focused service model.Work closely with the team, remaining hands-on with customer service and aftersales when needed.Champion continuous improvement and encourage new ideas.About you:Experience in a Customer Experience Manager, Customer Service Manager or Team Leader role.Proven experience improving processes and driving operational efficiencies.Experience creating and monitoring KPIs.Hands-on leadership style with a passion for developing teams.B2B customer service experience is advantageous.If you''re pa... Permanent