Customer Experience Manager

Customer Experience ManagerLocation: ShipleySalary: £35,000 - £40,000Working Hours: Monday to Friday, 8:45am - 5:15pm (Office Based)Holiday: 26 days plus bank holidaysElevation Recruitment is recruiting for a Customer Experience Manager to join a growing business in Shipley. This is an exciting opportunity to lead a small customer service team while driving process improvements and helping shape the future of the department.Key responsibilities:Lead and support a team of four.Review, improve and implement customer service processes.Create, monitor and report on KPIs.Ensure processes are followed and identify opportunities for improvement.Support the transition to a more customer-focused service model.Work closely with the team, remaining hands-on with customer service and aftersales when needed.Champion continuous improvement and encourage new ideas.About you:Experience in a Customer Experience Manager, Customer Service Manager or Team Leader role.Proven experience improving processes and driving operational efficiencies.Experience creating and monitoring KPIs.Hands-on leadership style with a passion for developing teams.B2B customer service experience is advantageous.If you''re passionate about improving customer journeys, developing teams and driving continuous improvement, we''d love to hear from you. ..... full job details .....