Customer Experience Manager (CX)

Customer Experience Manager (CX) Customer Experience Manager (CX)The location of the role is Sheffield (hybrid working). The duration of the contract is 5 months initially (with extension). The pay rate on offer is 650 - 730 per day (via Umbrella).The client is a leading financial services organisation.Role descriptionPrincipal Responsibilities: Delivering Great Digital Journeys; Leading a team working on CTOp App. Processes to support our new Enablement Customer Experience priority initiatives, the primary focus is Journey mapping to improve customer experience and to help guide product owners to focus on improving reliability of their services. This work underpins a number of our transformation initiatives for 2026 as it will allow us to measure success of our products offer to our customers.Role Description Customer Experience are responsible for ensuring CTO Stakeholders, Product Owners are delivering their desired outcomes using the bank''s technology products and services. This position requires a combination of technical, business analysis, strategic, and customer-focused skills to ensure the bank''s technology products meet the needs of its customers, stakeholders, and the bank''s business goals within CTO. It is a critical role that requires a deep understanding of stakeholder needs, technology, and financial services. The ideal candidate will have a passion for customer success and understanding customer journeys, a customer-focused mindset, championing digital ..... full job details .....