https://jobs.co.uk/job/customer-experience-manager-community-housing--69e03551-5bd0-45e2-b14d-63b0f3b07fea RSS feed for Customer Experience Manager at Community Housing. en-gb Sat, 27 Jun 2026 21:26:00 GMT https://jobs.co.uk/job/customer-experience-manager-community-housing--69e03551-5bd0-45e2-b14d-63b0f3b07fea https://jobs.co.uk/job/customer-experience-manager-community-housing--69e03551-5bd0-45e2-b14d-63b0f3b07fea Sat, 27 Jun 2026 11:52:48 GMT Location: Worcestershire | Salary: 10000-500000 Annual | Type: Permanent | Customer Experience Manager Kidderminster, Worcestershire (Hybrid Working) We are looking for an experienced and customer focused Customer Experience Manager to lead our Customer Service Centre and Customer Resolution teams. You will create a high performing culture that puts customers at the heart of everything we do, ensuring enquiries, feedback and complaints are handled efficiently, professionally and with a focus on achieving the right outcome first time. You will lead the management of the Customer Service Centre, ensuring customer contact is handled effectively across all channels and that colleagues have the support, guidance and performance focus needed to deliver a responsive and consistent service. You will also lead the management of customer complaints, including complex and escalated cases, ensuring compliance with the Housing Ombudsman Complaint Handling Code and relevant regulatory standards. Working closely with managers and colleagues across the business, you will help resolve service issues, embed learning from complaints and Ombudsman decisions, and support the development of services that improve the customer experience. You will also oversee customer contact... Permanent