Customer Experience Manager

ABOUT THE ROLEAs a Customer Experience Manager at Barchester, you''ll redefine how we put our customers first so that each and every one can benefit from our high-quality, person-centred service. We''ll look to you to design, drive and oversee the resident experience, looking at how the living experience can deliver enhanced resident well-being all to drive our reputation and occupancy levels. A big part of this will be working with teams across our organisation to understand, what''s important to residents and how we cater for individual needs, ensuring we give colleagues the tools to deliver. Day-to-day, you could be identifying areas for improvement with our Director of Customer Experience and Marketing, working closely with Operations, the dementia team, the regulation team, or collaborating with our Learning and Development team to specify training requirements. All of your projects will support our business ambitions and that means you''ll be able to prioritise short term wins and long-term propositions, work within an agreed budget and understand their commercial impacts. Above all, as a Customer Experience Manager, you''ll be committed to delivering and embedding first-class initiatives that truly make a difference to our customers. Although this is an office-based role, you will be expected to travel and spend significant time helping priority homes along with the Divisional Support team and Operations. ABOUT YOU You''ll need project management skills and a real ..... full job details .....