Customer Experience Manager

CUSTOMER EXPERIENCE MANAGER Location: Gloucester OTE: Up to £40,000 Hours: Full Time Driving Licence Required: Yes Are you an experienced automotive aftersales professional looking to take the next step in your career? We are currently recruiting for a Customer Experience Manager to join a busy and successful automotive dealership. This is an excellent opportunity for an experienced Senior Service Advisor, Service Team Leader, or Service Manager looking to develop their career within a growing and supportive business. As Customer Experience Manager, you will be responsible for leading the service reception team, driving customer satisfaction, and ensuring the smooth day-to-day operation of the front-of-house aftersales department. Benefits Annual leave increases with length of service Colleague referral bonus scheme Discounted vehicle purchase schemes Discounted servicing, parts, and bodyshop services Ongoing training and career development opportunities Employee wellbeing support Retail and shopping discounts Free eye care vouchers Responsibilities of a Customer Experience Manager Leading, coaching, and supporting a team of Service Advisors Ensuring exceptional customer service standards are delivered at all times Driving customer satisfaction and service department performance Identifying areas for improvement within the service reception operation Managing customer concerns and ensuring positive resolutions Supporting aftersales processes and ..... full job details .....