Customer Experience Manager

Customer Experience Manager Permanent £50,000-£55,000 + Up to £10,000 Discretionary Performance Bonus Location: South London Office-based We''re partnering with an innovative and growing property business to appoint an experienced Customer Manager to lead its customer-facing function across an expanding residential portfolio. This is an excellent opportunity for a commercially minded people leader to take ownership of the customer journey, develop a high-performing team and drive both occupancy and service standards across the business. Operating across London and the South East, the organisation manages a substantial portfolio of alternative residential accommodation and has established a strong reputation for operational excellence, customer service and creating well-managed resident communities. The opportunity As Customer Manager, you''ll lead the day-to-day operations of the Customer Team, ensuring consistently high standards across every stage of the resident journey, from initial enquiry and viewing through to onboarding, ongoing support and move-out. You''ll combine people leadership with a strong commercial focus, taking ownership of occupancy performance, customer satisfaction and departmental KPIs while identifying opportunities to improve processes and ways of working. This is a hands-on role for someone who enjoys developing people, solving problems and creating customer experiences that deliver measurable results for the wider business. Key responsibilities ..... full job details .....