Customer Experience Exec

Are you at your best when things don''t go to plan?Perhaps you''ve worked in travel, emergency services, a reactive customer contact centre, airline operations, hospitality, retail escalation teams, inbound helplines or another fast-paced customer environment where no two days are ever the same. If you''re calm under pressure, thrive on solving problems and genuinely care about delivering exceptional customer experiences, we''d love to hear from you.This is an opportunity to join a highly established, close-knit customer experience team where people stay for years. You''ll be supporting customers through some of the most important moments of their holiday journey, helping resolve challenges, finding solutions and ensuring every customer feels listened to, supported and valued.The RoleThis isn''t a scripted contact centre role.One minute you could be helping a customer with a booking enquiry. The next, you might be resolving a complex complaint, arranging alternative accommodation, responding to social media feedback, or supporting customers whose travel plans have unexpectedly changed.Success comes from being able to think on your feet, communicate with empathy, negotiate positive outcomes and remain composed when dealing with emotionally charged situations.You''ll manage customer interactions across:TelephoneEmailLive ChatSocial MediaOnline ReviewsWorking closely with colleagues across the wider business, you''ll help deliver solutions that balance outstanding customer ..... full job details .....