Customer Experience Data Analyst

We are seeking a Customer Experience Data Analyst with strong SQL and Google BigQuery capability to join a customer-focused analytics function on an initial 12-month fixed term contract within a regulated financial services environment. This role is suited to a technically strong analyst who enjoys deep-dive analysis, working with complex and sometimes ambiguously structured data, and using insight to directly influence customer experience, service performance, and operational decision-making. You will operate with a high degree of autonomy, taking ownership of data interrogation and insight generation across multiple customer and service data streams. Key Responsibilities Use advanced SQL (primarily in Google BigQuery) to extract, join and analyse large, complex datasets Investigate and reconcile multiple, fragmented customer and operational data sources, often with limited documentation Perform deep-dive analysis into customer journeys, service performance, demand, quality and outcomes Identify trends, anomalies and root causes impacting customer experience Translate technical analysis into clear, insight-led narratives and recommendations Produce analysis to support CX improvement initiatives, service optimisation and transformation activity Support and enhance dashboards and recurring reporting, ensuring insight accuracy and relevance Proactively identify data quality issues and opportunities to improve data structure and reporting over the contract ..... full job details .....