Customer Experience (CX) Planner

Job title: Customer Experience (CX) Planner Location: Bristol (Hybrid) Position Type: Permanent, Fulltime You''re reading this ad, so you''re ready to outthink. To take your skills, knowledge and experience beyond what you thought possible. And TMP268 is the place to do it. TMP268 is a creatively strategic marketing agency, home to the Armed Forces Recruitment Service. Protecting the nation begins here. And what does that mean for you? It means new challenges to rise to. Being encouraged and empowered to outthink at every opportunity. It means creating industry-first solutions, harnessing emerging tech, and realising AI''s potential to create human connection. It means feeling valued for everything you bring. And work you can be proud to call your own, whatever your role. The role As a Customer Experience (CX) Planner, you''ll play a pivotal role in shaping how audiences experience and engage with some of the UK''s most high-profile recruitment marketing campaigns. Sitting at the intersection of strategy, insight, technology and creativity, you''ll work closely with UX, content, creative and technical teams to design seamless, data-driven customer journeys that truly connect with audiences. From mapping journeys and identifying moments that matter, to developing personalisation strategies and optimisation roadmaps, you''ll help ensure every interaction feels relevant, intuitive and impactful. You''ll combine customer insight, behavioural data and marketing expertise to ..... full job details .....