Customer Experience Coordinator

Title: Customer Experience CoordinatorLocation: Broadstone Warren, Lewes Road, Forest Row, RH18 5JSContract Type: PermanentWorking Hours: 35 hours per week Salary: £26,199 per annum, Band C, Level 3 About the Role Every great adventure starts with a great customer experience. As a Customer Experience Coordinator, you''ll be the link between our customers and our centres, helping groups find the right experience, supporting them throughout their booking journey, and ensuring everything is in place for an outstanding visit. Working closely with colleagues across the centre, you''ll balance customer needs with operational planning to help deliver safe, high-quality experiences that leave a lasting impression. You''ll also be a welcoming face on site, supporting reception and helping customers throughout their visit. Key Responsibilities as our Customer Experience Coordinator Deliver friendly, professional customer service across phone, email, live chat, WhatsApp and social media. Support customers from their initial enquiry through to booking, arrival and aftercare. Recommend the most suitable experiences based on each group''s needs. Process bookings, payments and invoices while maintaining accurate customer records. Create activity schedules and coordinate bookings with centre teams to ensure a smooth customer experience. Welcome visitors to the centre, supporting reception and the on-site shop. Work with colleagues to ensure activities are planned safely and efficiently ..... full job details .....