Customer Experience Coordinator

Salary: Competetive Salary with up to £37k On Target EarningsCompetitive salary and bonus structure33 days holiday allowance Including bank holidays.Pension SchemeParking AvailableTown Centre LocationAbout The Role This is a genuinely exciting, people-first role that sits at the heart of our customer operation. As a Customer Experience Coordinator, you''ll be the friendly, knowledgeable voice our customers hear when they call us - whether they have a billing question, need help with their account, or want to explore what else we can offer them.This is more than just a contact centre job. You''ll build real relationships, solve problems with confidence, and make a tangible difference to the customer journey every single day. Alongside delivering exceptional service, you''ll also play a light-touch role in helping customers manage their accounts and take payments - all handled in the same warm, helpful spirit that defines everything you do.If you''re a natural communicator who loves talking to people, takes pride in getting things right first time, and wants a role with real purpose and variety - this could be a perfect fit.What You''ll DoCustomer Service and Relationship Management • Handle a high volume of inbound calls from customers with professionalism, warmth, and empathy• Serve as the first point of contact for billing queries, account questions, and general enquiries - resolving them clearly and accurately• Manage overflow calls from first-line technical support, ..... full job details .....