Customer Experience Coordinator

Customer Experience CoordinatorAbout the RoleI''m looking for an experienced Customer Experience Coordinator to join a busy and customer-focused team. This is a fantastic opportunity for someone who is passionate about delivering excellent customer service, resolving issues efficiently, and making a genuine difference to customers'' experiences.As a Customer Experience Coordinator, you''ll be the first point of contact for customers, handling enquiries across a variety of channels including telephone, email, online portals and social media. You''ll play a vital role in ensuring customers receive a professional, empathetic and efficient service, while taking ownership of enquiries and seeing issues through to resolution.Working closely with colleagues across multiple teams, you''ll help deliver a seamless customer journey and contribute to continuous service improvement.Key ResponsibilitiesRespond to customer enquiries across multiple channels in a professional, friendly and timely manner.Take ownership of customer issues and complaints, working proactively to achieve positive outcomes.Build strong and positive relationships with customers, ensuring they feel listened to and supported.Work collaboratively with internal teams to resolve enquiries and deliver excellent customer service.Maintain accurate customer records and update internal systems efficiently.Identify opportunities to improve the customer experience and contribute to service improvements.Manage a varied ..... full job details .....