https://jobs.co.uk/job/customer-experience-coordinator-hamilton-woods--c1fe379a-e5f1-4d5a-bd31-b8de4053d51b RSS feed for Customer Experience Coordinator at Hamilton Woods. en-gb Wed, 12 Aug 2026 17:17:40 GMT https://jobs.co.uk/job/customer-experience-coordinator-hamilton-woods--c1fe379a-e5f1-4d5a-bd31-b8de4053d51b https://jobs.co.uk/job/customer-experience-coordinator-hamilton-woods--c1fe379a-e5f1-4d5a-bd31-b8de4053d51b Wed, 12 Aug 2026 11:52:10 GMT Location: Kent | Salary: 19.00-19.00 Hourly | Type: Temporary | Customer Experience CoordinatorTemporary 19 UmbrellaKentHamilton Woods Associates are currently recruiting for a Customer Experience Coordinator to act as the first point of contact for complaints, manage customer feedback and enquiries, and support the delivery of a high-quality customer experience across all service areas.Duties and Responsibilities of the Customer Experience Coordinator:Act as the first point of contact for customer complaints, ensuring they are logged, acknowledged and progressed in line with policyInvestigate and resolve low-risk Stage 1 complaintsQuality check complaint responses to ensure compliance with internal standards and Housing Ombudsman expectationsManage MP and Councillor enquiries, providing timely and professional responsesFollow up on customer feedback and surveys, working with internal teams to resolve issuesIdentify trends in customer feedback and share insights to support service improvementCommunicate with customers across phone, email and written channels with empathy and professionalismMaintain accurate records of all customer interactions in line with data protection requirementsSupport customers in accessing digital and self-service optio... Temporary