Customer Experience Coordinator

Customer Experience Coordinator (IHMS) Reporting to: Customer Experience Manager (Property Services and Compliance)Location: Bedford (Hybrid)Salary: 27,200Permanent, Full time We''re looking for a Customer Experience Coordinator to join our IHMS Customer Experience team. This is a key role supporting the day-to-day coordination and administration of customer experience activities, ensuring our customers receive a responsive, empathetic and solutions-based service. You''ll bring a positive and proactive approach and a strong willingness to take responsibility and work independently ensuring issues are seen through from start to finish. What you''ll be doing Managing the Customer Experience inbox and responding to queries within agreed timescales Coordinating and supporting Stage 2 complaints, ensuring accurate logging and follow-up Liaising with customers, suppliers and internal teams to resolve queries and escalations Using CRM systems to log enquiries and track progress Raising and scheduling jobs on Total Mobile where required Working collaboratively across IHMS and the wider business to deliver solutions-based outcomes Supporting the Customer Experience Manager and team with additional tasks and project work Ensuring GDPR, health, safety, quality and environmental compliance at all times What we''re looking for Essential: Strong customer service experience with a focus on empathy and quality Excellent written and verbal communication skills Highly organised ..... full job details .....