Customer Experience Coordinator

Join Our Team as a Customer Experience Coordinator!Are you passionate about making a difference in people''s lives? Do you thrive in a dynamic environment where your contributions can create meaningful change? If so, we want you to be part of our mission to empower individuals and communities!About Us: Our client are a provider of social housing and services to the community dedicated to bridging the support gaps that hinder individuals from making progress in life. Their goal is to maximise the social value of their properties, creating safe and quality spaces for everyone.Position: Customer Experience Coordinator Location: Vauxhall, Lambeth Contract Type: Permanent Salary: 35,251 - 36,838 (including Inner London Weighting) Why This Role? As the Customer Experience Coordinator, you will play a pivotal role in enhancing the overall experience for our service users. This is an exciting opportunity to develop user-friendly systems that put people first! Your insights and initiatives will help us continuously improve our services and engagement strategies.Key Responsibilities:People Support:- Assist in implementing customer engagement initiatives and ensure high service standards. - Support the induction and training of customer-facing roles. - Serve as the first point of contact for escalated customer service issues, providing effective resolutions. Financial Competence:- Collaborate with managers to monitor customer engagement costs and ensure financial efficiency. - Review ..... full job details .....