Customer Experience Co-Ordinator

The Customer Experience Coordinator plays a central role within our organisation, acting as the key link between our discerning clients and our operations team. You will oversee engineer scheduling and logistics, raise and manage work orders, handle client communications, and ensure a consistently exceptional level of service. This position requires strong organisational capability, clear and confident communication, and a proactive mindset to uphold our commitment to service excellence across prime and super-prime properties. Key Duties and Responsibilities 1. Engineer Management and Logistics Coordinate, schedule, and allocate engineers to ensure optimal resource utilisation. Match engineer availability, skills, and location to specific client needs across prestigious London properties. Monitor job progress, maintaining accountability and ensuring timely, high-quality completion. Escalate any delays, risks, or resource challenges to the Operations Manager without hesitation. 2. Work Order Management Raise, issue, and manage work orders in accordance with client instructions and internal service standards. Ensure all work orders are recorded accurately with complete and relevant details. Track progress in real time, updating systems to maintain full transparency. Collaborate with finance and admin teams to support invoicing and documentation requirements. 3. Client and Customer Support Handle inbound calls promptly and professionally, reflecting the ..... full job details .....