Customer Experience Co-ordinator, Customer Services, Southampton, Permanent, £30,000 Your new company Join a leading logistics company specialising in rail and road freight transportation, offering exciting career opportunities in a dynamic and fast-paced environment. Your new role As a key member of the team, you will:Oversee front-of-house functions to optimise business performance.Manage tariffs, ensuring accuracy in communication and system entry.Proactively resolve disputes, minimising claims by identifying root causes and working with stakeholders.Ensure timely and accurate billing to prevent un-billed revenue.Take ownership of system management and housekeeping to maintain efficiency.Build and maintain strong relationships with customers and internal stakeholders to provide exceptional service.Ensure compliance with industry regulations and SOX controls.Support the billing team with pre-checked, rated, and signed-off orders for timely invoicing.Investigate claims and additional charges, ensuring proper action and resolution.Provide periodic reports on business performance and key metrics.Train colleagues, share expertise, and contribute to continuous improvement.Take responsibility for objectives and maintain best practices in financial control.Key DetailsWorking Hours: 40 hours per week (Monday-Friday, 8 AM - 5 PM).Location: Fully office-based, five days per week.What You''ll Need to SucceedA proactive and action-oriented mindset with strong administration ..... full job details .....