Customer Experience Co-ordinator

An exciting opportunity to join a well-established, market leading organisation as a Customer Experience Co-ordinator to coordinate and manage customer orders whilst taking ownership of after sales support.

• Location: Although this role is fully remote, in office attendance will be required once a week for collaboration at the Camberley location as needed.
• Working Hours: 8:30AM - 5PM Monday to Thursday, early finish of 4PM on a Friday!
• Benefits: 26 days holiday + bank holidays (increased with service in year up to max of 30 days!) Personal pension plan, life assurance cover, staff discount, private medical insurance

As the Customer Experience Co-ordinator, you will be responsible for:

• Processing orders, support customers with delivery and installations
• Supporting with parts and technical requests
• Processing parts orders
• Setting up new customer accounts
• Generating quotes
• Planning maintenance visits
• Processing invoices

The successful Customer Experience Co-ordinator will have the following related skills / experience:

• Strong customer service experience, ideally within an order processing or logistics environment
• Highly organised with strong communication skills
• Team player with the ability to work independently
• SAP experience is highly desirable - proficiency in MS Office and Salesforce