Customer Experience Co-ordinator

Customer Experience Coordinator Location: Solihill Salary: 32000 Hours: Full Time Turn Customer Feedback into Meaningful Change Are you passionate about understanding what customers really think and using those insights to improve services? We''re looking for a proactive Customer Insight and Experience Coordinator to play a key role in shaping customer-focused improvements across our business. This is a fantastic opportunity for someone who enjoys analysing feedback, identifying trends, and working with stakeholders across multiple departments to drive positive outcomes for both customers and the organisation. What You''ll Be Doing as a Customer Experience CoordinatorTaking ownership of customer feedback and insight programmes, ensuring surveys, reporting and follow-up actions run smoothly.Analysing customer feedback, operational data and survey results to uncover key trends, challenges and opportunities.Producing insightful reports that help teams make informed decisions and improve service delivery.Tracking customer experience actions and initiatives, ensuring progress is monitored and outcomes are achieved.Working closely with operational teams, managers and clients to share customer insight and influence improvements.Identifying opportunities to enhance processes, customer journeys and overall service performance.What We''re Looking For as a Customer Experience CoordinatorExperience working within Customer Experience (CX), Customer Insight, Service Improvement or a ..... full job details .....