Customer Experience Assistant

About UsConnect2Kent provides a managed service across all sectors providing temporary, contract and interim opportunities into Kent County Council. Our service is built on our values of ethical, trustworthy, and caring, and our profits are returned to our Local Authority shareholders. About the RoleThe Financial Assessment and Income Unit implement policies and legislation associated with the financial requirements of supporting clients known to Adult Social Care and Health. This role provides high quality administrative support to the Financial Assessment and Income Unit. You will provide a first-class customer service to colleagues within the Council and external customers of the Authority, handling customer enquires face to face, over the telephone, internet or email, giving information and resolving queries. What is the day-to-day of the role:Provide the front-facing role for all people approaching the Financial Assessment and Income Unit, dealing with high volumes of contact with the public promptly and sensitively using a customer focused approach. Support the day to day clerical and administrative functions of the teams, including the processing of all incoming and outgoing mail, received via post, email and any related systems.Update, modify and retrieve data on both manual and computerised systems, as specified, ensuring that work is completed within the appropriate deadlines and the highlighting of any discrepancies.Handle confidential and sensitive information ..... full job details .....