Customer Experience and Order Management Executive

E-commerce Order Processing Customer Service Linnworks OperationsThe OpportunityAn established and growing e-commerce business based in Lincolnshire is looking to recruit an E-commerce Customer Experience Executive to support its day to day operations.This is a process driven role, focused on the accurate handling of online orders, customer queries, and operational workflows.The position will suit someone highly organised, methodical, and detail-focused, who enjoys working in a structured environment and takes pride in getting things right first time.Key ResponsibilitiesProcess and manage high volumes of online orders via Linnworks and internal systemsMonitor and track order status, stock levels, and fulfilment progressEnsure accurate and timely order processing across multiple sales channelsHandle customer service enquiries via email and inbound telephone callsProvide clear and professional updates relating to orders, deliveries and returnsResolve order queries and customer issues efficiently and accuratelyLiaise with couriers, suppliers and internal teams to ensure smooth order fulfilmentMaintain high standards of data accuracy and system input at all timesSupport continuous improvements across e-commerce operations and processesSkills and ExperienceExperience within e-commerce, order processing, customer service or sales supportStrong administrative and organisational skillsHigh attention to detail and accuracyExperience handling online orders and processing ..... full job details .....