https://jobs.co.uk/job/customer-experience-and-complaints-manager-hays-business-support--8f904cb2-170f-49ea-8a62-e1e102b90055 RSS feed for Customer Experience and Complaints Manager at Hays Business Support. en-gb Wed, 30 Sep 2026 16:26:31 GMT https://jobs.co.uk/job/customer-experience-and-complaints-manager-hays-business-support--8f904cb2-170f-49ea-8a62-e1e102b90055 https://jobs.co.uk/job/customer-experience-and-complaints-manager-hays-business-support--8f904cb2-170f-49ea-8a62-e1e102b90055 Tue, 29 Sep 2026 23:00:00 GMT Location: Chadderton | Salary: £30000 - £34000/annum Benefits | Type: Permanent | Your new company A well-established and customer-focused organisation is seeking a Customer Experience & Complaints Manager to join its customer service function. Operating within a fast-paced environment, the business prides itself on delivering high levels of service and continually improving the customer journey.This is an opportunity to play a key role in ensuring customer concerns are handled professionally, thoroughly and fairly, while driving improvements that enhance the overall customer experience. Your new role You will take ownership of the complaints and escalation process from investigation through to resolution. While this is not a people management role, you will act as a deputy for the Customer Service Manager when required and provide support across the wider function. Managing complex customer complaints and escalations in line with agreed service levels Leading detailed investigations, gathering evidence and establishing clear timelines of events Liaising with multiple departments, including Legal, Finance and Customer Service teams, to obtain information and support investigations Producing clear, accurate and professional written responses to custome... Permanent