https://jobs.co.uk/job/customer-experience-amp-quality-lead-peaks-and-plains-housing--3bb7168d-405c-44b5-a418-5886a75b6f62 RSS feed for Customer Experience & Quality Lead at Peaks and Plains Housing. en-gb Sat, 17 Oct 2026 01:18:20 GMT https://jobs.co.uk/job/customer-experience-amp-quality-lead-peaks-and-plains-housing--3bb7168d-405c-44b5-a418-5886a75b6f62 https://jobs.co.uk/job/customer-experience-amp-quality-lead-peaks-and-plains-housing--3bb7168d-405c-44b5-a418-5886a75b6f62 Wed, 14 Oct 2026 23:00:00 GMT Location: Macclesfield | Salary: £36000/annum | Type: Permanent | Customer Experience & Quality Lead Location: Chester, UK Salary: up to £36,000 We’re a housing provider in Macclesfield with over 5,000 properties across East Cheshire and the surrounding areas. We’re ambitious, with plans to build more homes, regenerate local areas and continue investing in our properties. We provide housing to those in housing need and aim to be a great landlord for our customers. An exciting opportunity has arisen for a Customer Experience & Quality Lead to join our team and support a consistent, high-quality and efficient customer journey across Customer Experience and Planning. The post holder will provide quality assurance, development support, guidance and practical support across telephone and digital contact channels and planning and scheduling activity. They will help ensure that systems, processes and resources are used effectively to maximise operational capacity, productivity, value for money and customer outcomes The role will design and deliver induction, refresher and development learning, working with colleagues across the Trust to ensure Customer Advisors and Planning colleagues have the knowledge, skills and confidence to deliver ... Permanent