Customer Experience Agent

Customer Experience Agent Nottingham, Clifton 27,893 - 31,934 per annum Ready to be the voice of NCHA and make a real difference for our customers every day? At NCHA, our purpose is simple: More homes, great services and better lives. Behind every repair, tenancy query, or housing service request is a customer looking for support, reassurance and a positive outcome. As a Customer Experience Agent, you''ll be at the heart of that journey, helping customers access the services they need and delivering excellent experiences from the very first contact. This is an exciting opportunity to join our Housing and Property Services Customer Experience team in a varied and rewarding role where no two days are the same. Whether you''re resolving a repair issue, supporting a vulnerable customer, or helping someone navigate our self-service options, you''ll play a key role in delivering the outstanding service our customers deserve. What you''ll be doing As a Customer Experience Agent, you''ll: Be the first point of contact for customers across telephone, email, live chat and other contact channels. Deliver outstanding customer experiences and aim for first-contact resolution wherever possible. Diagnose repair issues accurately and arrange appointments to ensure value for money and reduce repeat visits. Support customers with a wide range of housing and property-related enquiries. Identify customer needs, including vulnerability and risk factors, to ensure the right support is ..... full job details .....