Customer Experience Advisor

CUSTOMER EXPERIENCE ADVISORRendall and Rittner • £Competitive • Head Office, Manchester • Full-time, PermanentROLE OVERVIEWWe''re looking for a Customer Experience Advisor to join our friendly, fast-paced team at Rendall and Rittner''s Head Office in Manchester. This is a role for someone who genuinely cares about people - someone who listens, thinks on their feet and takes pride in delivering a first-class experience, every time.You''ll be the first point of contact for our customers, handling enquiries by phone and email, resolving issues with empathy and efficiency, and playing a key part in shaping how our residents and clients feel about the service they receive.ROLE EXPECTATIONSThis is a varied, customer-facing role that calls for strong communication, a calm and positive manner, and the ability to handle multiple priorities at once.You''ll be expected to take ownership of customer interactions from start to resolution, working collaboratively with colleagues across the business to make sure nothing falls through the cracks.You''ll need to be comfortable working on a rotational shift pattern between 8am and 8pm, Monday to Friday, with 1 in 4 Saturdays (with a weekday off in lieu), and be committed to delivering consistently high standards regardless of the channel or query type.WHAT SUCCESS LOOKS LIKEYou''ll be successful in this role if:Customers feel heard, supported and satisfied with every interactionQueries and complaints are resolved promptly and ..... full job details .....