Customer Experience Advisor

Customer Experience Advisor (Hybrid)Our client is a leading flooring specialist who deliver incredible service for anybody and any budget. The secret to their success is their people. They are a family where everyone matters, they all work as a team and they try to do the right thing, they are always on the lookout for ways to be better. Due to continued growth, they are looking to expand their team.As a Customer Experience Advisor, you will provide best in class customer service to all customers you contact. This is a truly varied role, where you have the opportunity to provide customers with advice on great products over the phone, that help them make the best choices. You will be directing customers, supporting the fantastic store teams and scheduling in-home sales visits.There is opportunity to earn an additional £100 pm bonus also.YOUR RESPONSIBILITIES:Make the most out of every customer interactionOrganising samples and chasing leadsEngage with customers via all communication channelsBook and effectively schedule in-home sales appointments enabling our mobile showrooms team to provide a best-in-class service in their home.Support with complaint handlingSupport our customers by offering pro-active advice when looking to purchase new flooringIdentify and escalate any issues which impact the customer experience so we can continually improve the service we deliverWork closely with Stores and your peers to deliver a smooth, simple and easy customer experienceAnalyse ..... full job details .....