Customer Experience Advisor

Customer Experience AdvisorPayrate: 12.71 per hr. via PAYEContract Length - ASAP to until 31st Dec 2026Location: WS11, Norton Canes, Cannock, UKWorking Pattern: Fully Onsite - 40hr. per week (8:30 - 17:00) Purpose:To respond professionally and efficiently to all inbound customer inquiries. The Customer Experience Advisor must ensure 100% customer satisfaction with regards to rates, service and invoice queries, as well as the handling of service failures consistent with Client performance standards. Responsibilities: Providing a professional and timely response to customer enquiries e.g lift enquiries, ensuring service failures are minimized where possibleCommunication via a range of channels including phone calls, live chats, text messages, salesforce cases, and email with full adherence to set escalation proceduresGathering and compiling information to ensure all queries are being handled in a timely, efficient manner between call takers and other customer service teams and functions.Provide rates/quotes, information on proof of collections, assist on invoice enquiries, and any other general queriesConducting customer reviews for feedback to ensure satisfaction with serviceDirector complaints, referrals from Service Centres, calls, website, chat, twitter, facebook are all handled in a professional and effective manner to increase customer satisfaction and improve customer loyaltyBuild strong relationships with internal and external customersAdministrative tasks: logging ..... full job details .....