https://jobs.co.uk/job/customer-experience-advisor-guidant-global--df739172-69a8-4a02-a70f-f8172d7a0bf0 RSS feed for Customer Experience Advisor at Guidant Global. en-gb Thu, 01 Oct 2026 07:07:27 GMT https://jobs.co.uk/job/customer-experience-advisor-guidant-global--df739172-69a8-4a02-a70f-f8172d7a0bf0 https://jobs.co.uk/job/customer-experience-advisor-guidant-global--df739172-69a8-4a02-a70f-f8172d7a0bf0 Tue, 08 Sep 2026 23:00:00 GMT Location: Cannock | Salary: £12.71/hour | Type: Contract | Customer Experience Advisor Payrate: -12.71 per hr. via PAYE Contract Length - ASAP to until 31st Dec 2026 Location: WS11, Norton Canes, Cannock, UK Working Pattern: Fully Onsite - 40hr. per week (8:30 - 17:00) Purpose: To respond professionally and efficiently to all inbound customer inquiries. The Customer Experience Advisor must ensure 100% customer satisfaction with regards to rates, service and invoice queries, as well as the handling of service failures consistent with Client performance standards. Responsibilities: Providing a professional and timely response to customer enquiries e.g lift enquiries, ensuring service failures are minimized where possible Communication via a range of channels including phone calls, live chats, text messages, salesforce cases, and email with full adherence to set escalation procedures Gathering and compiling information to ensure all queries are being handled in a timely, efficient manner between call takers and other customer service teams and functions. Provide rates/quotes, information on proof of collections, assist on invoice enquiries, and any other general queries Conducting customer reviews for feedba... Contract