https://jobs.co.uk/job/customer-experience-advisor-europa--1486ccf1-662e-4c37-b62e-7714e0281a35 RSS feed for Customer Experience Advisor at Europa. en-gb Mon, 27 Jul 2026 08:58:38 GMT https://jobs.co.uk/job/customer-experience-advisor-europa--1486ccf1-662e-4c37-b62e-7714e0281a35 https://jobs.co.uk/job/customer-experience-advisor-europa--1486ccf1-662e-4c37-b62e-7714e0281a35 Fri, 24 Jul 2026 23:00:00 GMT Location: Bedfordshire | Salary: £27000/annum Monthly companywide bonus scheme | Type: Permanent | Customer Experience Representative- Location: Luton Hybrid 3 site days per week Role Overview As a Customer Experience Representative, you will act as a primary point of contact for customer enquiries and sales orders. The role is heavily administration- and communication-focused, requiring-a high level-of accuracy, organisation, and professionalism.- You will manage inbound calls, emails, and internal tickets, process-orders-and pricing queries, and-maintain-accurate-customer and order records across internal systems. While technical queries may be supported by a dedicated Technical Support team, you will be expected to resolve customer issues independently where possible and escalate appropriately when specialist input is-required.- This is a hybrid position, with a requirement to work on-site min of three days per week to support collaboration, training, and cross-functional working.- Key Responsibilities Answer inbound customer calls promptly and professionally, acting as the first point of contact for enquiries, order updates, and-general support.- Respond to customer emails and internal tickets, ensuring accuracy, clarity, and a high standard of service.- A... Permanent