Customer Experience Advisor

Are you passionate about delivering exceptional customer service? Do you thrive in dynamic environments where every interaction counts? Are you eager to join a team that values dedication and expertise? If so, this is your chance to make a real impact!We are currently looking for a Customer Experience Advisor to join our vibrant and busy team in St Helens. This exciting role offers you the opportunity to be at the forefront of customer relations within the building surveying sector, working with a friendly and professional team committed to excellence.Hours of Work: full timeThe Customer Experience Advisor will be the main point of contact for clients, checking building surveyors'' reports, answering calls, handling complaints, providing outstanding customer service, and obtaining reviews to enhance our reputation. Reporting to senior surveyors, technical directors, and team leaders, you will play a key role in ensuring our clients'' needs are met efficiently and professionally.Customer Experience Advisor Requirements:Experience in customer service or client-facing rolesExcellent communication skills, both written and verbalStrong organisational and problem-solving abilitiesKnowledge of the building surveying sector is desirableA positive and proactive attitude with a passion for delivering top-quality serviceCustomer Experience Advisor Benefits:Competitive salary packageClear career progression opportunitiesStaff discounts and benefitsSupportive and friendly team ..... full job details .....