Customer Experience Advisor

Are you passionate about helping people and delivering exceptional service? A leading company in the facilities management industry is hiring a Customer Experience Advisor in Greater London. This role is your opportunity to take ownership and make a real difference in the lives of military families by ensuring their concerns are resolved with care and urgency.


The Role
As the Customer Experience Advisor, you’ll:
• Act as the primary advocate for military families, addressing their concerns with professionalism.
• Manage a high volume of inbound and outbound calls and shared inboxes, balancing multiple priorities.
• Resolve customer queries efficiently, preventing escalations and ensuring satisfaction.
• Track progress and maintain accurate records using internal systems and tools like Excel.
• Build rapport quickly with families, demonstrating empathy and understanding in challenging situations.


You
To be successful in the role of Customer Experience Advisor, you’ll bring:
• Proven customer service experience, particularly in telephone interactions.
• Strong communication skills and a solution-focused approach.
• Ability to work under pressure while maintaining professionalism.
• High level of organization and multitasking capability.
• A proactive attitude and willingness to learn in a fast-paced environment.


What's in it for you?
This organisation is dedicated to putting customers first, focusing on continuous improvements to enhance service delivery. VIVO is known for its caring and collaborative culture, committed to supporting military families effectively.
This position offers:
• 6% employee-matched pension contribution.
• 25 days annual leave plus bank holidays.


Apply Now!
To apply for the position of Customer Experience Advisor, click ‘Apply Now’ and send your CV to Brandon Turland or Frankie Cook. Interviews are taking place now, so don’t miss your chance to join a supportive team and make a difference.