Customer Experience Adviser

Customer Experience Adviser£27,928 basic salary + bonus + benefitsPermanent/Full timeCumbernauldAn exciting opportunity has arisen to join a collaborative and supportiveCustomer ExperienceTeam within a fast-paced, office-based environment. You''ll play a key role in delivering exceptional customer service and supporting sales activity through strong communication, organisation and attention to detail.Why should I apply?Join a global, values-driven company and be part of a supportive environment where your career can thrive. This role offers exciting opportunities to develop your skills, work across multiple teams, and make a real impact. With strong training, mentoring, and progression pathways, you''ll gain exposure to diverse aspects of the business while contributing to a company renowned for delivering essential solutions. If you''re motivated, collaborative, and eager to grow, this is the place to build a rewarding career.KeyResponsibilitiesManage inbound customer calls, orders, and enquiries, ensuring accuracy and excellentMake proactive outbound calls to generate repeat orders, upsell, and identify opportunities forBuild strong working relationships with internal teams including Sales, Operations, and Supply Chain.Handle customer queries efficiently via phone, email, and internalSupport team performance by contributing to call handling and service-levelDemonstrate proactive communication and ownership of shared inboxMaintain accuracy in data entry and orderTake ..... full job details .....