Customer Excellence Specialist - 12 Month Fixed Term Contract

Role/Team overview Join the Customer and Colleague Enablement Team, we enable ''Better'' Customer and Colleague Experiences, EVERY DAY. At the heart of Sky''s mission to Believe in Better, the Customer and Colleague Enablement team plays a vital role in shaping future-ready experiences for both our customers and our people. The Customer and Colleague Enablement sit under the Sales Directorate, but support CSG wide. We are a forward-thinking, purpose-driven team committed to enabling better customer and colleague experiences, every day. Through innovation, connection, problem-solving, adaptability, and a growth mindset, we create the conditions for others to thrive. Our role is to empower teams with the right tools, systems, knowledge, and resources - helping them to do their jobs effectively and efficiently. Whether it''s modernising tech, building future skills, or forging strategic partnerships, we''re always looking ahead to ensure we meet tomorrow''s challenges today. If you''re someone who thrives in change, enjoys solving complex problems, and believes in making things better - not just for now but for the future - then this is the place for you.The Customer Excellence team exists to put customer-first thinking at the heart of everything we do in Sales. We turn insight into action-shaping strategy, improving journeys, and supporting advisors to deliver brilliant conversations. From driving large-scale transformation to surfacing trends through data, we collaborate ..... full job details .....