Customer Excellence Manager

13 week full time role as a Customer Excellence Manager based in CoventryCustomer Excellence Manager£29.38 per hour Coventry 13-week temporary contract Start date: ASAP Basic DBS requiredYour new company You will be joining a forward-thinking housing provider on a 13 week basis initially. The organisation is committed to delivering exceptional customer experiences and is undertaking a key period of transition while they recruit permanently for this position. They are seeking an experienced Customer Excellence Manager to lead customer-focused improvement activity and ensure customers remain at the centre of service design, decision-making, and operational performance.Your new role As the Customer Excellence Manager, you will lead a team of Customer Excellence Leads, ensuring the customer voice is championed across all levels of the organisation. You will take ownership of customer journeys, ensuring every interaction reflects the organisation''s commitments and provides a seamless, safe, and valued experience.Your role will include:Leading, coaching, supporting, and developing Customer Excellence Leads, including recruitment, inductions, 1-to-1s, and performance management.Monitoring team outputs to ensure performance objectives and targets are met.Creating and maintaining quality frameworks, processes, procedures, and management documentation.Collaborating with operational teams to analyse customer journey data, identify pain points, and drive continuous ..... full job details .....