Customer Escalation Officer

Title: Customer Escalation Officer Contract Type: 1 x permanent 35 hours p/w 1 x Fixed Term Contract (12 months 35 hours p/w) Salary: From 31,955 per annum (London weighted salary) or from 27,796 per annum (Regional salary), dependant on experience Grade: 5 Reporting Office: London, Stratford or Manchester, Trafford Persona: Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working) with Thursday as the day to be worked at the reporting officer Closing Date: 10 th August 2026 Interview Date: 18 th August2026Please click here for the role profile.Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. LandQ reserves the right to not progress applications for candidates who have had one unsuccessful application/interview process with LandQ for the same or similar role in the previous 12 months. Join our Customer Resolution Team at LandQ: Our customers are the most important part of our business and as a member of the Escalation Team, it is vital that you have the passion as a Customer Service professional to deliver excellence to both internal ..... full job details .....