Customer Engineering Performance Analyst

Customer Engineering Performance Analyst Tachbrook Park, Warwick12 month fixed term contract, Full-time, HybridSalary: up to £34,000 (Dependent on experience) We''re looking for a data-driven and proactive analyst to join our team on a 12-month fixed-term contract. This is a fantastic opportunity to step into a role where your insights will directly influence how our Customer Engineering operation performs, helping us deliver a more efficient and seamless service to our customers. Working closely with the Billing and Performance Team Leader, you''ll act as a key performance "gatekeeper", ensuring our planning, forecasting and KPIs are accurate, meaningful, and drive real business improvements. If you enjoy turning data into action and want to see the tangible impact of your work, this role offers the perfect platform. What you''ll be doing Own and update weekly capacity plans, identifying trends, risks and opportunitiesAnalyse performance data and recommend practical improvements to efficiency and service deliverySupport the development of forecasting models and reporting toolsTranslate demand forecasts into actionable plans, highlighting gaps and proposing solutionsAct as a go-to contact for KPI and performance queries across Customer EngineeringHelp optimise workload distribution to maintain service levelsProduce and track key metrics that shape operational decision-making What we''re looking for You''ll bring: Strong analytical and data interpretation skillsConfidence ..... full job details .....