Customer Engineering Coordinator Level 2

Customer Engineering Coordinator Tachbrook Park, WarwickPermanent£26,228 About the Role We''re looking for a motivated Customer Engineering Coordinator to join our team. In this role, you''ll manage the administration of gas-related emergencies, service orders, and maintenance of company assets. You''ll ensure that industry standards and company procedures are followed, taking appropriate action when needed. This is a varied role, working with both internal teams and external customers, so excellent customer service and communication skills are key. Key Responsibilities Create and manage work orders following company policies Schedule appointments and confirm with customers promptly Raise purchase orders and material orders using Calor''s ERP system Track order progress, manage cancellations, and reschedule appointments Respond to customer communications within 48 hours Produce customer letters using company templates Manage Accounts Payable queues and monitor CRM cases Answer calls professionally and ensure GDPR compliance Take personal ownership of safety for yourself and others What We''re Looking For Strong written and verbal communication skills Ability to use your initiative and solve problems Calm, confident, and assertive with great interpersonal skills Team player with a flexible and adaptable approach Customer-focused and determined to meet goals Experience in customer service or call centre environments is a plus but not essential What We Offer 25 ..... full job details .....