Customer Engineer

Join a leading independent technology and services provider as a Customer Engineer!Job Overview:We are seeking a Customer Engineer to provide advanced desktop installation, configuration, troubleshooting, and end-user support services, ensuring high levels of technical performance and customer satisfaction. The role also includes basic Windows server administration and break-fix support, requiring strong hardware and software expertise, relevant vendor certifications, and the ability to resolve complex technical issues in enterprise environments.Location: Birmingham B37 7YNRate: An hourly rate, in-scope IR35, of £14.90 (PAYE) OR £19.34 per hour (via a Hays Approved Umbrella Company).Contract Length: 21 Sep 2026 - 20 Sep 2027Work Schedule: Monday - Friday (9:00 - 17:30)Key RequirementsProvide intermediate to advanced desktop installation, configuration, support, and troubleshooting services.Deliver onsite and remote technical support for end-user computing environments.Diagnose and resolve hardware, software, and operating system issues.Perform installation, configuration, administration, and basic break-fix support for Windows (Wintel) Servers.Support and maintain desktops, laptops, peripherals, and related IT infrastructure.Leverage strong hardware and software expertise to resolve technical incidents efficiently.Ensure compliance with vendor best practices and technical standards.Hold relevant vendor certifications and accreditations through approved training ..... full job details .....