Customer Engagement Officer

Customer Engagement Officer 9 month maternity cover 37 hours per week 34,429.77 Northallerton Do you have a passion for engaging with customers and making sure their voices help shape services? We''re looking for a Customer Engagement Officer to join our Customer Engagement and Insight team, helping customers comment on, influence and improve the services they receive from Broadacres. About the role In this role, you''ll lead the planning and delivery of customer engagement activities, from consultations and focus groups to forums, networks and community events. You''ll collate and analyse feedback, turn customer voice into meaningful insight, and work with colleagues to make sure customers can see how their views have influenced Broadacres'' services, policies and priorities. Key Responsibilities Plan, organise and deliver a programme of customer engagement activities, including consultations, focus groups, forums, community action days and other events. Identify innovative and inclusive ways to involve more customers in service and policy development, including under-represented and harder-to-reach groups. Support customers to participate at the level they choose by providing guidance, training and practical support across the customer engagement framework. Work collaboratively with colleagues, residents and external partners to improve communication, increase feedback opportunities and strengthen customer insight. Coordinate and support the Customer Scrutiny Panel, ..... full job details .....