Sellick Partnership are currently recruiting for a Customer Engagement and Scrutiny Lead on behalf of one of our clients in the Northeast.The role of a Customer Engagement and Scrutiny Lead will be responsible forDesigning and delivering a comprehensive scrutiny and engagement strategy using multiple methodologies, including traditional and digital channels.Creating a mechanism to share tenant feedback and lived experience with business representatives, bringing the customer voice to life in an engaging and compelling way. Liaising with internal stakeholders to ensure residents'' feedback is incorporated into service deliveryCreating and managing a suite of digital engagement tools that actively engage with residents to understand their needs, concerns, and suggestions for service improvementIdentify appropriate community-based engagement events and initiatives to promote positive resident engagement.Conducting focus groups/other qualitative techniques to engage with a diverse and potentially hard to reach audience.Managing a Customer Engagement Coordinator and collectively delivering a tenant involvement program where tenants'' views are listened to and used to help inform business change and drive continuous improvement. The successful candidates will need:Strong communications skills, including active listening skills, proficient at moderating conversations, face to face or online, embracing diversityProven track record of managing engagement, involvement and scrutiny ..... full job details .....