Customer Engagement Lead (Housing)

Customer Engagement Lead (Housing) Teddington, Southwest London with flexibility (Hybrid Working) Salary: £38,062 per annum plus benefits Permanent, Full Time (36 hours per week) The Vacancy This is a fantastic opportunity for a Customer Engagement Lead to make a genuine impact by ensuring our customers'' voices are heard, valued, and acted upon. You''ll play a key role in shaping improvements, influencing service delivery, and building trust and engagement across our customer community. We know that flexibility matters. That''s why we offer hybrid working, with the opportunity to work remotely as part of your role. From time to time, you''ll also have the chance to attend business meetings, events, and occasional evening engagements, providing valuable opportunities to connect with colleagues, customers, and stakeholders from across the organisation. What we offer Alongside a competitive salary, we offer a great range of benefits including: Hybrid/flexible working Pension payments doubled by us, up to a maximum employer contribution of 11.3% 29 days annual leave plus bank holidays Enhanced family leave Simply Health level 5 healthcare plan Generous annual wellbeing allowance Our full list of benefits can be found further down this page. Who we re looking for Experience in housing and a similar resident engagement role is essential, with a strong understanding of resident involvement and customer voice activities. Digital engagement expertise is a key focus, including ..... full job details .....