Customer Engagement Coordinator

Customer Engagement Coordinator Nottingham, Clifton 29,539 - 34,613 per annum Do you enjoy working with people and making a real difference in local communities? Are you confident building relationships, organising events and encouraging others to get involved? If so, we''d love to hear from you. We''re looking for a Customer Engagement Specialist to help ensure our customers have a genuine voice in shaping the services we provide. This is a varied, hands-on role where you''ll spend time out in our communities, speaking with customers, organising events, and gathering valuable feedback that helps us improve what we do. What you''ll be doing Planning and delivering community events, engagement activities, and consultations. Building relationships with customers and encouraging them to get involved in shaping our services. Gathering feedback through surveys, focus groups, workshops, and other engagement methods. Analysing customer insight and presenting findings to help inform decision-making. Working with colleagues across the organisation to increase participation and ensure a broad range of customer voices are heard. Using community data and local knowledge to identify trends and target engagement opportunities. Supporting campaigns and initiatives on key issues affecting our customers and communities. We''re looking for someone with experience in a customer-facing role who is organised, proactive, and comfortable communicating with people from a wide range of ..... full job details .....