customer engagement advisor

Head Office: Carnac House, Carnac Court, Cams Hall Estate Fareham, PO16 8UZCustomer Engagement Advisor x2Location: FarehamPay rate: £14.24 PAYE holiday pay inclusiveContract: Temporary, Initial 4 WeeksHours: Monday to Friday, 09:00-17:00 (30 Mins Lunch)Department: Customer EngagementRole overviewWe are recruiting for 2 Customer Engagement Advisors to join a busy Customer Engagement team based at our head office in Fareham.The successful candidates will support the delivery of an excellent customer experience for business clients and referring organisations, while ensuring the smooth and efficient administration of patient referrals and treatment cases.Key responsibilitiesManage administrative duties relating to patient referrals, ensuring files are created accurately and promptly.Handle incoming and outgoing calls and emails from customers, corporate clients and Physiotherapists.Chase referrals, treatment authorisations, correspondence and case updates.Provide customers and referring parties with appropriate treatment updates.Review treatment reports completed by Physiotherapists.Carry out audit checks, gather information and report on relevant data.Identify referrals requiring urgent attention or further review.Maintain accurate case files in line with company procedures and data protection requirements.Monitor daily service delivery and performance standards.Support the management and resolution of customer queries and service issues.Act as a first point of contact for ..... full job details .....