Customer Engagement Administrator

This is an excellent opportunity for an organised and customer-focused professional with strong administration and stakeholder engagement skills who enjoys working with technical information and delivering high-quality customer service. Key Responsibilities Act as a key point of contact for internal and external customer enquiries. Build and maintain positive relationships with customers while delivering a high standard of service. Coordinate, compile, and analyse information from multiple sources to support operational activities. Track and follow up customer enquiries, planning consultations, and case updates to ensure timely completion. Monitor workloads and priorities to help maintain agreed service levels. Provide accurate administrative support and ensure technical information is communicated clearly and efficiently. Maintain accurate records and manage data within internal information systems. Work with technical teams to support environmental permitting activities and customer requests. Ensure work is completed in line with established procedures, quality standards, and timescales. Essential Skills andamp; Experience Previous experience in administration, customer service, customer engagement, or business support. Excellent communication and stakeholder management skills. Strong organisational skills with the ability to manage multiple priorities. Experience coordinating information from different sources and maintaining accurate records. Good literacy, numeracy, ..... full job details .....