Customer Enablement Specialist

Job Title: Customer Enablement SpecialistLocation: Leeds (Office Based)Salary: £40,000 - £60,000 per annumAn exciting opportunity has arisen with a well-funded, rapidly growing SaaS and AI technology business that delivers an innovative platform designed to streamline customer communication, automate workflows and improve operational efficiency.This Customer Solutions Consultant role is ideal for a technically minded, customer-focused professional who enjoys problem-solving, supporting clients and helping businesses maximise the value of cutting-edge software solutions.Customer Solutions Advisor ResponsibilitiesDesign structured onboarding programmes aligned to implementation timelinesDeliver high-quality live and recorded training sessions for customersBuild and maintain a scalable training academy, including videos, guides, and certification programmesTrain internal teams on platform capabilities and best practicesDeliver training and onboarding support to improve adoptionDrive product adoption, usage depth, and customer confidence in the platformReduce onboarding time and support dependency through effective training and educationCustomer Solutions Advisor RequirementsProven experience training or enabling users on SaaS platformsStrong ability to simplify and communicate technical concepts (eg APIs, workflows, integrations)Ability to work cross-functionally and influence multiple stakeholdersStrong understanding of client onboardingExperience building or managing ..... full job details .....