Customer Enablement Manager (London, United Kingdom or Berlin, Germany)

Overview

Customer Enablement Manager (London, United Kingdom or Berlin, Germany). Figma is growing its team of passionate creatives and builders to make design accessible to all. The role focuses on helping some of our largest customers get the most value from the Figma platform by designing and delivering tailored enablement strategies that drive product adoption and long-term success.This is a full-time role that can be held from our London or Berlin hub.What you’ll do

Manage the adoption journey for a portfolio of large, strategic customersUnderstand customer goals and success metrics, and use product data to inform proactive engagement strategiesShare best practices, use cases, and product expertise to help teams unlock the full value of FigmaBuild trusted relationships with stakeholders across roles and departments—from individual contributors to senior leadersIdentify and empower internal champions who can advocate for Figma within their organizationsCollaborate with Account Executives on account reviews, expansion opportunities, and renewal risk mitigationDeliver live and scalable training sessions customized to customer maturity and needsPartner cross-functionally with Onboarding Managers, Technical Account Managers, Solutions Consultants, and Industry Advocates to ensure customer successWhat we’re looking for

4+ years of experience in Customer Success, Customer Enablement, Account Management or a relevant customer-facing role in SaaSExcellent communication skills, with the ability to connect with a wide range of customer personasStrong product knowledge and a customer-first, consultative approach to solving challenges and driving adoptionA track record of driving impactful outcomes, adapting to evolving customer needs, and collaborating effectively with cross-functional teamsNice to have

Experience using Figma or working with design and collaboration toolsBackground in UX/UI, Design Ops, or Frontend DevelopmentEqual opportunity and accommodations

Figma is an equal opportunity workplace. We are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role, participate in the interview process, perform essential job functions, and receive other benefits and privileges of employment. If you require accommodation, please reach out to accommodations-ext@figma.com. Examples of accommodations include, but are not limited to: holding interviews in an accessible location, enabling closed captioning on video conferencing, ensuring written communication is compatible with screen readers, or changing the mode or format of interviews.To ensure the integrity of our hiring process and facilitate a more personal connection, we require all candidates keep their cameras on during video interviews. Additionally, if hired you will be required to attend in person onboarding.By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with Figma''s Candidate Privacy ..... full job details .....