Customer Ecommerce Administrator

Customer Ecommerce Administrator Online Beauty RetailerLocation: HeywoodSalary £26,000 - £28,000 plus benefitsWe''re working with a fast-growing online beauty retailer who''s on the lookout for a Customer Service Ecommerce Advisor to join their small, friendly, and supportive team. This is a brilliant opportunity for someone upbeat, energetic, and genuinely passionate about delivering outstanding customer experiences.If you love talking to people, enjoy being part of a close-knit team, and want to grow with a business that invests in its people - this could be the role for you.Better still, this position offers real progression opportunities across the wider business, including purchasing, sales and marketing, or finance.What you''ll be doing:Customer Service and Support: Respond to enquiries across channels, provide accurate information, and resolve complaints professionally.Order and Claims Management: Investigate lost/damaged items, liaise with couriers, and process refunds or replacements.Ecommerce Platform Management: Use Shopify to manage orders, customer queries, and product updates.Marketplace Management: Handle queries and performance across Amazon, eBay, and Mirakl platforms.Operational Support: Work with internal systems, assist during peak periods, and suggest improvements.What we''re looking for:Previous customer service experience (essential)Experience in online/e-commerce customer service (preferred)Familiarity with ShopifyKnowledge of Freshdesk (ideal but not ..... full job details .....