Customer Delivery Executive

Customer Delivery Executive We re hiring to strengthen our delivery team as we scale - this role offers genuine scope, a strong benefits package and the opportunity to help organisations put social value at the heart of what they do. As the Customer Delivery Executive joining Social Value Portal, you ll work in a mission-driven business that has delivered over £45 billion in social value to date and supports over 24,000 organisations through its trusted Social Value TOM System and robust Workspace platform. Why this role matters You will be pivotal in ensuring clients get maximum value from our platform, driving adoption, managing operations and delivering excellence in customer outcomes. You ll work with cross-functional teams to deliver results and make a measurable impact. What you ll do (key responsibilities) Manage and support the operations of Social Value Portal accounts for members and their supply chain. Serve as the day-to-day liaison for a portfolio of clients, ensuring adoption, retention and growth Troubleshoot client issues, escalate where needed, and drive continuous improvement in delivery processes Work closely with product, support, consulting and data teams to represent client voice, feedback and insights Conduct training sessions, workshops and user-guides to help clients maximise the platform s value Log, track and maintain comprehensive customer records. Monitor metrics (usage, adoption, satisfaction) and proactively intervene to drive client ..... full job details .....